Questions answered
What exactly is a "survey response"?
A survey response is one customer completing your feedback survey and receiving a reward code. Each response = one customer who visited your business and shared honest feedback.
What is the Go Smart! Verified badge?
Verified means we've sent a mystery shopper to your business to confirm you deliver what you promise. It's a signal to customers that your reviews and ratings are authentic. The badge appears on your listing and is renewed annually.
Can I change my offer or reward anytime?
Yes. Log into your merchant dashboard and update your offer instantly. Old printed table cards won't update automatically — reprint when your offer changes.
What does the monthly growth report include?
A plain-English summary of your survey results: themes customers mentioned, standout quotes, redemption rate, and one actionable suggestion. It's emailed to you on the 1st of each month.
Do customers see my survey results publicly?
No. Survey responses go to your private dashboard only. We show aggregate ratings on your listing (e.g., 4.7★ from 83 surveys) but no individual responses are public unless you choose to feature them.
Is there a contract or cancellation fee?
No contract, no cancellation fee. Cancel anytime from your dashboard and you won't be charged again. We don't do gotchas.
I'm just starting out. Which plan should I choose?
Start with Starter — it's free and gets you listed immediately. When you're consistently getting 20+ surveys a month and want the growth report and priority placement, upgrade to Growth. Most active merchants move up within 60 days.
